@[deleted] Thanks for your response. As much as i'd like to do that, i have already renamed all instances of "tickets" to "complaints" in the entire source code.. it would seem rather inconsistent if the template variables referred to complaints as tickets.
@[deleted] Yes, the code does seem hard to follow and im not very experienced with php either. I just need to figure out where the base variables are converted then i might just be able to do it. Although i might have to do a few things such as editing $contextTypes on line265 in class.varaible.php as a follow up, it'll still be a good learning experience i suppose. Any pointers would be appriciated.
PS: Thank you very much for your response.