I thought I had chosen the 1.9 forum in both instances. But it was very late and I may have posted incorrectly. I am using 1.9.12. Forgive the mispost.I'm also using, not that I think it matters in this case, PHP for posting mail. I have read your posting requirements.And, yes, the variable being used is %{ticket.name},but I get only the last name when the 'thank you' page appears. Not certain why. Please see screen capture.