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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Agent Rating

More of a question.  

I would like to integrate a rating system for agents.  Not just some general customer satisfaction survey but an actual client rating for each completed ticket.

I would like to have an overall rating for each agent.

Think UBER driver ratings

Is there an existing add-on or service that has been integrated with osticket to provide this?

Thanks

Comments

  • Q: Is there an existing add-on or service that has been integrated with osticket to provide this?
    A: No, not to my knowledge.

  • I'm not aware of one either.  Sounds like a good idea for a plugin though.
  • Does that mean they get fired if they go below 4.6 rating like Uber does? :P

    Definitely good idea though.
  • It would be great if someone developed a plugin for this.

    I have been looking at some online services that supports an API and think I might be able to integrate one of them into the ticketing process.   All that is really needed to a trigger and pass the basic ticket info (ticket number and description)  
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