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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket v1.10 running very slow

Server Information
osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache/2.2.15 (CentOS)
MySQL Version5.7.16
PHP Version5.6.19

Most to all problems I've seen with osTicket have been with slow queries. I do not believe it's the queries this time. I've analyzed the slow log and there is only one or two queries that take over one second to run. All the important tables, columns are indexed.

It is so slow, even just logging in takes about 20 seconds.

What could be the issue besides the queries?


  • Q: What could be the issue besides the queries?

    Here's just the first few things off the top of my head:
    Server load / system resources.
    Server configuration / security modules (like mod_sec, SELinux, etc)
    Version of MySQL. Several people have posted issues using 5.7.
    Version of PHP.
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