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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Installation of osTicket.

I am trying to install osticket. But it is giving me " Unable to connect to MySQL server: Access denied for user 'root'@'localhost' (using password: YES)" error. Please help me resolve this issue.


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Versions of osTicket? MySQL? Server information?

  • Your problem is with your credentials or permissions of the account that you are trying to use to connect to MySQL, you should start there.
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