osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
As discussed in this thread
I'd like the ability to specify separate credentials for IMAP and SMTP so I can use shared mailboxes on office 365 for ticket processing. Perhaps this could be something a user clicks in settings to reveal "advanced" mail settings... a check box or something. Or maybe the default could be a checked box that tells the system to use the same creds for IMAP as for SMTP and then when unchecking it ungrays fields and allows the user to change the creds for SMTP. With more and more companies switching to hosted products like O365 this would be a nice way to save money on an O365 account and then I could lose the workaround of having to run a local SMTP relay. Thanks!