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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

PARAMETRIZACION DE SLA´s

Quisiera saber como hago para parametrizar los SLA´s en minutos, ya que estan preestablecidos en horas?

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  • Quisiera saber como hago para parametrizar los SLA's en Minutos, ya que estan preestablecidos en horas?
  • Google Translate:
    "I would like to know how to parameterize the SLA's in minutes, since they are preset in hours?

    I would like to know how to parameterize the SLA's in Minutes, since they are preset in hours?"

    No idea what you are talking about.
  • I think what he is asking is if there is a way to change the SLA settings from hours to minutes, I presume to have an SLA of something like 10 minutes or the like. 

    Not currently possible in the UI, you would have to code those changes yourself into the source files.

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