osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto response on new ticket creation not working
Hi, I know this has already been discussed on this forum but none of the solutions have helped.
When a new ticket is submitted via email to a group email (support@domain) address the auto response mails are not sent to the originating user, the mail is collect (via cron) and a case is created. If the mail is sent to the configured user account's email address the case is created and the auto response mail is sent. If a new ticket is created via the web interface the auto response mails are also sent.
I have checked the following;
- Tickets- Autoresponder = all options selected
- Manage - Help Topics = autoresponse enabled
- Emails - Emails - New Ticket Settings = autoresponse enabled
Mail platform = Google Apps
|osTicket Version||v1.10 (901e5ea) — Up to date|
|Web Server Software||Apache/2.2.15 (CentOS)|
Logs are set to Debug but I don't see any errors related to the emails.