osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Limiting autoresponse (e.g. per time)
The autoresponse system seems to lack some basic limits. Right now it seems like its possible to have a bounce war for autoresponses for suspended e-mails or with out of office autoresponses.
I know there are filters to reject tickets if e.g. the E-mail contains "I'm on vacation" etc, but it would be nice to have an option to either not autorespond to autoresponses or more blandly to limit autoresponses per E-mail adress to once every 24h.
Scenario we are currently having is:
osTicket pulls E-Mails
osTicket autoresponds "Thanks, we got your E-Mail and will reply shortly"
provider replies "Undelivered Mail Returned to Sender" (or similiar)
ticket for this is opened with "Undelivered Mail Returned to Sender" and autoresponse is generated
So either some kind of osTicket autoresponse limiting (e.g. once per day per adress) or a filter option to identify autoresponses (which would also help to reject tickets) would be nice. Otherwise I fear we will start an office day to find 200 e-mails because someone did not config their autoresponder to not respond to autoresponders.