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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Upgrade from OS Ticket v1.10 RC3 to v1.10 (final) ... how?

I don't see how I can upgrade from RC3 to final release, no documentation.

Can anyone point me in a direction?


  • Download new version (Stable) of OSTicket from the downloads section of you will then take everything from within the upload folder and overwrite whatever is in your current OSTicket folder, then you go to your helpdesk system's URL and it will prompt you to update.

    however, I would make sure that any customization's done be documented because most likely it will get overwritten.

    @ntozier am I correct as for the updating aspect from RC to stable?
  • edited March 2017
    @Synt4xError you are correct.  As a side note you should also update any plugins and/or language packs also.

    Here is the article I wrote about doing it from 1.9 to 1.10.  The only difference is I do not think that the upgrader will run as I do not believe that there were any DB changes between RC3 and final.
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