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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Status per Department

Hi i would like to suggest to add a new ticket status filtered by per department..
Like on 
Purchasing Department they can only see status
Ticket status:
For Approval
For Quotation
For Purchase
For Delivery

Marketing Department they can only see status
For Design
For Layout
For Printing
Customer Service Department they can only see status

I did put this Statuses on the current system but it appears in all department and some status are not related to them.


  • Interesting idea, but what would happen when you transfer a ticket from one department to another and it is set to a status unavailable to the new department?

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