osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Automatic responses not being sent when the helpdesk account is part of a DL?
I have osTicket configured to generate a new ticket and send "New Ticket" auto-replies when email is sent to email@example.com. That's working fine and I have no problems with that.
What I'd like to do, but can't seem to get working, is to have osTicket send an auto-reply when it's part of a DL. For example, I have a DL called firstname.lastname@example.org that has, among its members, email@example.com. If someone sends email to firstname.lastname@example.org, then a ticket is properly created, but the user never receives an autoreply. If email@example.com is added explictly to the To: line, it works fine.
Any ideas about how to go about troubleshooting this, or is this just not something that's supported?
osTicket Version v1.10 (901e5ea)
Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.4.16
MySQL Version 5.5.52