osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Assign ticket to any agent
Before 1.10 the agents can assign tickets by all agents in the system. Now the agent must do so many things to assign ticket to an agent.
We are not a big company. We are a small group of people and the new doing is very bad.
I request an option that a ticket can assign to any agent in the system.