You will have to search through the thread that @[deleted] linked you for the post(s) appropriate for your version. If you do not find one that is exact, it is up to you to figure out how to modify your core source files using that thread as a guideline. Keep in mind that: modifying your core source files means you own any changes you make should any undocumented features appear (bugs). Altering your source means that you will have to make the same modification when you upgrade to a newer version. (and the version you are running is not the current stable) We will tell you to revert to the stock download to receive additional support should you have any other issues as we do not provide support for altered core source files. We only support official downloaded versions here from osticket.com/download.