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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Point me in the right Direction Please

Wondering if someone can point me in the right direction to complete a modification I am working on.  

I am running osTicket 1.10

Each staff person that registers on the helpdesk has a work location that is identified by a 3 letter code. When I view a submitted ticket I can see the code in the contact information section of the modal window (looks like it is done via an ajax call)

What i am trying to achieve is to add that work location code found in the user contact information to the main ticket view in the table that displays the user info.

I found were to add the line in the table where I want to display, but I can't seem to see which function i need to call to get the information i need.  a var_dump of the user object doesn't seem to include the info I am looking for.

hope someone can point me in the right direction


  • Doesn't look like a Suggestion or Feedback, moving to Mods and Customization 

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