osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Allow users to submit on another user's behalf
So what I want to do is a feature of our previous ticketing system and I'm going to get a lot of moaning if I can't fit it into OS ticket. Basically we use ticketing for schools and often a school designates one or two people to submit tickets on other's behalf. In my instance I require login to submit a ticket. Is there a mod/code examples of someone sticking in something like a search box to a help topic form where they would be able to select from all the other users and have them actually be assigned to the ticket rather than the submitter?
The hacky solution would be to just have it be a text field and have the agents manually change it. Again, I want to avoid "the moaning of life" from them :)
Thanks in advance.