hello ntozier,yes i found in tickets.inc.php the code: 'assignee' => array( 'width' => '16%', 'heading' => __('Agent'), ),but i can't see it in the frontend.is there anywhere a setting that i haven't seen or something like that?is it possible to add the column "status" (open, closed, etc...)i have tried to copy this code and put it after the "dept" code. 'status__name' => array( 'width' => '10%', 'heading' => __('Status'), ),then i get an empty column...thx