Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Error attach file

I try to attach file on my ticke (fil is PDF or DOCX) and I see this message

File is too large undefined

I try to change on settings but i doesn't work
Tagged:

Comments

  • File attachment size limits are set in your php.ini file, but I don't see any attachment on this post.


  • No the problem is on my installation. My php.ini is set to 6Mb but my attachment is max 100k more or less and the pop up say undefined dimension
  • This does not appear to be a Suggestion and Feedback.
    Moving thread to Troubleshooting and Problems.

    Did you restart your webserver after making the PHP change?
    Did you change the config for file size in osTicket after making the PHP change?
    Did you allow .PDF and .DOC?
  • I try to add specific kind of file and restart web server but not works
  • I'm sorry I asked you three questions, and your answer does not appear to answer any of them.
  • Sorry

    1. restart web server - YES
    2. Yes change restart, not work, re change, not work
    3. without restriction (empty field) not work, set some kind off document -> not work



  • 2. Yes change restart, not work, re change, not work
    This does not indicate to me that you changed the User or Agent attachment settings in osTicket.

    3. without restriction (empty field) not work, set some kind off document -> not work
    Add the exztensions that you want to accept under Additional File Type Filters: 
Sign In or Register to comment.