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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

blank page after update osTicket v1.10

good morning everyone,

I’ve been
updating osTicket v1.9.15 to v1.10 yesterday (without any error) and everything
went fine. We’ve been working with osTicket for the rest of the day. Starting
today, I received a blank page while browsing the logon page. There is no error
(no 500 or 404, anything like this) just a blank page. Every other got the same

osTicket is
running under Ubuntu 14.04.5 LTS and PHP 5.5.9

restart the apache, the server, deleted the browser cache…    php.ini: max_execution_time = 120

Does anyone has a clue about this issue?



  • checking Apache Log: /var/log/apache2/error.log

    [Wed Mar 29 08:33:35.260451 2017] [core:notice] [pid 2211] AH00051: child pid 5661 exit signal Segmentation fault (11), possible coredump in /etc/apache2
    [Wed Mar 29 08:33:35.260615 2017] [core:notice] [pid 2211] AH00051: child pid 5662 exit signal Segmentation fault (11), possible coredump in /etc/apache2

  • 1. Upgrade PHP to 5.6.
    2. Your Apache appears to be crashing..  You should probably troubleshoot your Apache..
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