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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

LDAP User lookup not working?

When i create a new ticket the user is not been automatically looked up? The LDAP plugin works because the agents can sign in using that authentication. 




  • This does not appear to be a suggestion or feedback. Moving to Troubleshooting and Problems,

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    You have provide no information regarding your environment or settings.

  • There are two issues with it currently that will be fixed in 1.11.  In the meantime take a look at my Pull Request (PR) here: 

    note: there is a link to a second issue fix in the thread.
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