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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Default values when creating a ticket from backend

The last answer I found on this topic was back from early 2014 and it is closed? Is the answer still valid in v1.10? http://osticket.com/forum/discussion/76265/default-values-when-creating-a-ticket-from-backend ;

Could you help me how can I make the "Help Topic" field NOT mandatory? 

Thank you so much in advance!

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