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Stay in the open ticket when Transfer
Once you transfer a ticket to a different department, you will be redirected back to the list view of open tickets. Anyone could help me where could I modify this? I would like to stay in the open ticket once I transfer a ticket to a different department.
Why do I need this? We have multiple websites connected to the ticketing system, using departments for the different sites. The canned responses are vary based on the departments (since the user's of the different sites have different issues). Our representatives assigned to multiple departments. The tickets many times come to a wrong department (simply because the end user know one support email address and send there whatever question she/he has). In order to access the related canned responses we have to transfer the ticket to the correct department. It is very time consuming to transfer and search again for the ticket...
Thank you for your help in advance!