ok, worked it out, probably some terrible coding, but for anyone elseticket-view.inc.phpline 713$selected = ($statusId == $s->getId());change to$selected = (2 == $s->getId());that defaults the selection to resolvedreason i do this is because normally after an agent replies, the issue is resolved (of course not always) and sometimes they forget to mark it as resolved. If its not resolved, the client re-opens it anyway.