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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can osTicket send reminding email to the client that we are waintig for his response?

For example:
We sent reply to the ticket and we are awaiting for response but customer did not send us any so osticket will send a reminding email to the customer after for example 3 days to remaind him that we are still waiting?
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