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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Any way to trigger emails to send based on the current ticket status?

Is there anyway I can make OSTicket send emails based on a tickets status?

For example, I have a status called 'Resolved - Follow Up' would there be anyway to trigger an email to send to staff after say 3 days to say there is a ticket you need to follow up on?

Comments

  • That is currently not a feature in osTicket.

    I suppose you could create your Resolved - Follow Up status as an Open state ticket status, and set a due date for 3 days. You would then get a stale ticket alert after 3 days. 
  • If I was to do it like that, is there a way to have the SLA change automatically when a ticket becomes resolved?
  • Q:  is there a way to have the SLA change automatically when a ticket becomes resolved?
    A: No you would have to change it manually

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