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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Editing organization information

Hi guys,

In organizations.

I would like to edit as per picture below, could someone advice is this possible? Is it just editing a form? if not do I need to edit a certain file?



  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Is "Support" a custom field? You haven't provided any environment or set up information.
  • Sorry Blueeyeguy, I have now read the post you sent. thank you.

    Our company offer bronze, silver, gold/managed support. 

    I would like Support to be a custom field so when I fill out an organization I can type in Gold/Managed or Silver etc where the Support: part is. 

    Does that make more sense? sorry I'm really new to this
  • image

    I feel like I am getting closer? Sorry if this is not making sense
  • Adding a custom field to the organization page would require modification of the core files (which ones I do not know). 
  • Search the forums, other folks have made edits to add custom fields. Sorry I am in a rush and searched breifly, but I know there is something like this on the forum already for v1.10 of OSTicket. I wll try to find it and reply back if I am succesful.
  • Hello Synt4xError

    Thanks for replying, I will take a look now :)
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