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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Send email notifications

Is there a way to configure OSTicket to send staff emails if a ticket status changes from Closed to Open?

Comments

  • Yes.
    It's called a New Message Alert.
  • Does this work even if the status is changed by the system or another member of staff?
  • It triggers any time the ticket is updated with a message.
  • But if a member of staff just changes the tickets status they wont leave a message, I guess it wont trigger.

    I'll have to look into something else, thanks 
  • Which is why you should have them updated the ticket.
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