osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[Request] Ticket Approval / Decline
I would love to have a mod to let a user approve another users ticket.
Let's say User #1
create a ticket and within the form has to pick another user (User #2) from a selected list of users who can approve his ticket. The ticket is then put on "Waiting for approval" until the selected user (User #2) either approve or decline his ticket.
This is exactly what my company needs. Is there any mod out there like this or anyone who might be able to code it? =)