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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Department transfers when assigen ticket to an agent in another department.

Hi

When we assign a ticket to a staff who is another department ticket should transfer to that particular staff's department.

Example

Ticket Created by Staff 1 in Department 1 and assigning to staff 2 in Department 2. This time ticket should be transfer to Department 2.

I am using the latest version of osticket.Can any one assist me on this.

Jose

Comments

  • This is normal behavior. You can assign a ticket to an agent that has access to the tickets in the department, and it will not transfer the ticket to that users primary department. You will have to also transfer the ticket if you want it to now belong in that department.

  • Also if you transfer the department and assign the ticket to someone else... the person originally doing both those actions would likely lose access to it.
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