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|osTicket Version||v1.10 (901e5ea)|
— Up to date
|Web Server Software||Apache|
I'm trying to do something which I'm not sure is possible, but hopefully someone can at least point me to a possible solution.
We sometimes have cases where one user is submitting a ticket and needs to include another user as a collaborator. While I see where a collaborator can be added by the agent after submission, we would like the collaborator to be included at the time of the initial request.
I tried adding a custom variable (email-cc) to the request details form, and using that as a trigger for an email, but I can't figure out how to get that variable into the filter action form email field, or how to include any variables in the email subject or header. Those just come out as 'array'.
Any ideas of how to do this?