ntozier,These are all questions I have, too! When I first log-in, I'm on the Open Tickets page (but no link). Then, if I click on the Closed Tickets, I'm done. Even when I click the Agent Panel, it goes to the CLOSED tickets list. I have to log-out then log back in to get to the Open Tickets list (unless I actually have an open ticket, then the link shows up).If I have an open ticket, then I do get the Open Tickets link, but as soon as I close that ticket I lose the link again. It's really strange.My other install of osTicket for another domain works fine. Same server.