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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Task Automation

I am trying to create tasks for using by placing the data directly into the database. I am pushing data to the following tables.

ost_sequence, ost_task, ost_thread, ost_thread_entry, ost_thread_event, and ost_task__cdata.

The task shows up under the user correctly, but the issue is when the task is opened the title just disappears from the ost_task__cdata table.

Am I missing some data that needs to be populated?


  • I've never tried to make tasks directly with the database but I can tell you that you should not be pushing anything to ost_task__cdata it is a temporary table.
  • I agree, but If i did not add it to that table it would just tick up the task count and not display in the list.

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