osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Ticket Details not displayed for Clients Form on web
I've installed osTicket 1.10 and I'm trying to get my head around why the 'Ticket Detail' field isn't displayed on the form that clients use to 'Open a ticket' on the web?
Ticket Summary and other custom fields are displayed, but not the Ticket Detail field so that they can explain the issues in more detail.
I have checked the settings for 'Ticket Details' in the Config (Admin -> Manage -> Forms -> Ticket Details) and they are currently all enabled (for testing) - see attached image.
However the field doesn't appear on the client side. Am I missing something? Initially though it might have to do with PHP version so I changed from 7.0 to 5.6, but no change.
|osTicket Version||v1.10 (901e5ea) — Up to date|
|Web Server Software||LiteSpeed|