I Think you don't understand what I am needing... Sorry, maybe my english is not very good, I'm from Argentina.Trying again.The Help Topic option is not a way to do what I need... I'm using the topics as a way to identify my users work place, for example, the users working at the human resurses office had a problem with their printer, they create a new ticket selecting Human resourses from the Help Topic list that we have renamed as "Dependencies" so we are not using the Help Topic as its original use.Now, discarting the Help Topic way... we want to add a field named "department" where the user can select to whom is destinated the ticket, maintenance or IT... we don't wan't it to be automatic. I succed in adding the select list with the sql script and I get the options maintenance and IT from the dept table consulting by dept_id and it works with no problem... but, when the user select maintenance, the ticket is created with the IT dept_id and I didn't find a way to set the maintenance dept_id when someone create a ticket selecting this option.The version i'm working with is the 1.6 and I don't know why there is no atacched file. let's try again that.I'll atach a screenshot with my 'new ticket' form (it's in spanish) and my open.inc.php file as a txt.Thanks
[open.inc.php.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/0a/57d6999ac532fcba209b9d97940d42.txt)