osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Reassign only to agents n a department
I am using 1.9.12
I have agents and departments.
I have assigned the agents to various departments.
When I go to assign the ticket to another agent, the dropdown shows ALL agents, including those in a different department.
You also cannot see which department they work for.
My application is such that I will end up with hundreds/thousands of agents, so the drop down is not going to work for me.
Any suggestions? I am open to upgrading to 1.10 and or some custom code.