Hello @[deleted], sure here you go:To change tab name, edit osticketmaindir/include/class.nav.php and look for: case 'dashboard': $subnav=array('desc'=>__('Dashboard'),'href'=>'dashboard.php','iconclass'=>'logs'); $subnav=array('desc'=>__('Agent Directory'),'href'=>'directory.php','iconclass'=>'teams'); $subnav=array('desc'=>__('My Profile'),'href'=>'profile.php','iconclass'=>'users'); break; case 'users': $subnav = array('desc' => __('User Directory'), 'href' => 'users.php', 'iconclass' => 'teams'); $subnav = array('desc' => __('Organizations'), 'href' => 'orgs.php', 'iconclass' => 'departments'); break; case 'kbase': $subnav=array('desc'=>__('FAQs'),'href'=>'kb.php', 'urls'=>array('faq.php'), 'iconclass'=>'kb'); if($staff) { if ($staff->hasPerm(FAQ:)) $subnav=array('desc'=>__('Categories'),'href'=>'categories.php','iconclass'=>'faq-categories'); if ($cfg->isCannedResponseEnabled() && $staff->hasPerm(Canned:, false)) $subnav=array('desc'=>__('Canned Responses'),'href'=>'canned.php','iconclass'=>'canned'); } break;Change the bold part to Support.To edit "Organizations" when you click on the tab, because it would make sense to change it too, edit this file:osticketmaindir/include/staff/orgs.inc.phpAnd look for: <div class="pull-left flush-left"> <h2><?php echo __('Organizations'); ?></h2> </div>Change it to whatever you want.