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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[PATCH] On-Hold Status mod (OST 1.10) V1.1

THIS IS A PATCH, AND NOT THE MOD ITSELF.
BEFORE APPLYING THIS PATCH INSTALL THE MOD ITSELF

Hi,

Many of you requested i fixed the issue that the number behind the "On-Hold" menu option was not the right number:
image

Follow the steps below to fix this issue.


Step 1.
Download the patched version of "tickets.php"
This file can be downloaded from: 

Step 2.
Open the file "tickets.php" (The patched version)
and go to line 361, and change the "6" to your on-hold status id.
After that Save the file.
image(To find your status_id use any SQL database program (such as PHPmyadmin)
and go to the "ost_ticket_status" table and copy the "id" of the "On-Hold" status)
image

Step 3.
Upload "tickets.php" into the folder \scp\


Any requests for this or a new mod?
Let me know (-:

Best regards,
Nick

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