Hi All, Since the release of 1.10 we are quite satisfied with osticket but, the search option is still not optimal imho.Do other users agree with me or is it my brain-damaged way of thinking? Are there any plans for new releases of osticket in the near future? For auditing purpose i would like to have a simple expansion in the Agents list, one extra colom, with Administrator y/N or an other way of reporting what user is in administrator role. When we are audited the auditor wants to see quickly who has what rights.thankseelco