Did you add him to departments? NoDid that department get any tickets? So far, I am the one who gets an email alert. This is a new installation. I didn't touch any setting. Just installed the OS ticket 1.0. So, everything is new. Did any pre-existing tickets get updated? This a new installation.So there are some settings I didn't do somewhere. I am not able to locate a full instruction to set up an email alert for my colleague. Please help.