osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm having an issue where an auto response sent to user looks horrible. I've looked at the template for auto responses and everything looks good there. However, when creating a ticket and sending it to a test email it looks bad.
Here is the output:
-- do not edit --User Name,A request for support has been created and assigned ticket #187307
. A repre= sentative will follow-up with you as soon as possible.You can view this ticket's progress online here: http://192.168.0.9/helpdes=
firstname.lastname@example.org&t=187307.If you wish to send additional comments or information regarding this issue= , please don't open a new ticket. Simply login using the link above and upd= ate the ticket.Support Dept