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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Select Assignee based on Dept.


I have two Departments (Assigned To field) and two Engineers in each Department.

If user selects Dept.1 then Engineer Name drop down should show only Eng.1 & Eng.2 and if user selects Dept.2 then Eng.3 and Eng.4 should show.
(Currently all four Engineers show up in the drop down.)

Please guide how this can be done. I am familiar with PHP and MySql (beginner level)

Thanks in advance.


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you. 

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  • Also Users cannot select departments... and they certainly cannot assign tickets to an Agent.
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