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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket assign email - images as attachment

Hi,

we're using osticket in our internal network, the osticket server is not accesible from an external network, but we have a lot of extern service providers for special software products.
The problem is that images, attachet to a ticket are send as <img src ..> in ticket assignment (or the like) email's.
We are sending tickets to this service providers through osticket, the service providers are as Agent (External) declared. If we can't fix the problem ourself we send the whole ticket process to these 'Agents'
Is there a way to send these images as an email attachment, that the external service providers can see the images?

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    No osTicket version.
    How are you attaching the images? (steps)
  • thanks ntozier, i didn't see the thread..

    version 1.9.12
    attachment on filesystem plugin

    we're adding the files over the add ticket in the personal agent area. drag and drop..
    the images, in the ticket or pdf export, are shown correctly. emails - in the internal network - works perfectly,  becaus i can access the webserver.

    thanks
  • It sounds like something at the far end (or in transit) is affecting the attachments.
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