osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Include XML snippet in ticket response
|v1.10 (901e5ea) — Up to date|
|Web Server Software||Apache|
Agents are unable to include XML code snippets in a ticket response. This worked under version 1.9.x and does not in 1.10.
We have tried:
Using the "code" option in the formatting menu.
Editing the HTML itself and wrapping it in:
<xml> ... </xml>
Used the lt and gt entities instead of the tag characters.
Using a cdata section
In all cases the tags are stripped from the response and just the text remains.
Editing the response shows that the tags have been dropped.