I am using v1.10 (901e5ea) and i do have a strange problem. From my understanding, i can answer on an already open ticket by either answering directly the email i received opening the ticket or sending a new email with the ticket number and the hash symbol before that like this : "Example ".Answering directly on the email i get, when i open a ticket, works fine. It will create an answer in the original ticket, but creating a new email (not using the answer button) with the hash symbol followed by the ticket number creates a new ticket.From what i do read is the it looks for a message id in the email and if the corresponding id is not found it will try to parse the subject. If it finds a valid ticket id in there i will attach it to the corresponding open ticket.The last part is not working for me.Maybe someone could lead me in the right direction where to look.Thanks in advance.