Thanks for your reply,
1.
the directory in domain 1: /var/www/vhosts/domain1.com/httpdocs/sat/archivos
the directory in doain 2: /var/www/vhosts/domain2.com/httpdocs/helpdesk/archivos
i have three months with the problem and osticket create
/var/www/vhosts/domain2.com/httpdocs/helpdesk/archivos/0113
/var/www/vhosts/domain2.com/httpdocs/helpdesk/archivos/0213
/var/www/vhosts/domain2.com/httpdocs/helpdesk/archivos/0313
Mi error_php_log don´t have any information for this and my last reporting osticket log is from January!!! - log= Falta mcrypt
I think is better unistall all and copy a 1.7 Version, i don´t know if ¿is better wait for ST or download V1.7 RC5?
Thanks a lot for your time,