"would like to get an email with all ticket information"Define "all ticket information".You would need to change your notification (New Ticket Alert Template) to include every variable that you can find and even then I'm not sure that it would include everything that gets logged, saved, etc. But you could do most of it. We do: From: Name <email>DepartmentSubjectAgencyPhoneMessageBut you could easily expand to include more custom fields, etc.