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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problem to continue installation v 1.9.12


I have a strange problem to continue with the installation of version 1.9.12

I put the version that I use the minimum requirements

To continue it seems to me the following mistake

Although I
already made the corresponding changes and I gave permissions 777 while
installing and however the setup does not recognize the change.

Is in a shared hosting so I can not make changes by console but by ftp

What could I do thank you?

Thanks in advance for your valuable help


  • Did you copy the file and rename it? Then edit it with the database settings? If you've only FTP, then download the example, edit it, rename it, and upload it.
  • Also I would recommend that if you are installing for the first time that you not use an outdated version.
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