Thanks for this input...Much appreciated. However, I can not seem to get the email structured properly with variables. I am trying the various variable options but the results of the field is "Array". I have found others with this issue and it appears to have something to do with the fact that the email filter is being triggered before the ticket is created so the variable is null. So how do I get the email sent with variables exploded to a recipient? For instance, ticket number, person creating it, content, etc. Thanks againDave