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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

echo variable from list to ticket thread

Below is a picture of my custom field.  I just want to call my location variable to input at the top of the of the ticket thread.  also pictured below.  Any ideas how i might do so?  Thanks!


So basically in this ticket thread, right above "Good Morning-"  The output from the location dropdown would be printed. 



  • Below is my server info
    Server Information
    osTicket Versionv1.9.14 (8b927a0)  Upgrade— v1.9.15 is available
    Web Server SoftwareApache/2.4.23 (Win32) OpenSSL/1.0.2h PHP/5.6.24
    MySQL Version10.1.16
    PHP Version5.6.24
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