osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Include everyone on the ticket, CC & To emails
It would be great if when some one sends a support email and includes a colleague or several colleagues in the To of CC fields, the colleague(s) were included in all future notifications relating to the ticket.
Not everyone would want this, so I guess it should be something you can turn on and off in the settings. Maybe also give recipents a link to opt out of further notifications.