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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Include everyone on the ticket, CC & To emails

It would be great if when some one sends a support email and includes a colleague or several colleagues in the To of CC fields, the colleague(s) were included in all future notifications relating to the ticket.

Not everyone would want this, so I guess it should be something you can turn on and off in the settings. Maybe also give recipents a link to opt out of further notifications.

Comments

  • OK. I'm working on a Minimal Viable Product solution for this.

    How do I get involved and go the extra mile to make it part of osTicket proper I wonder?
  • You put it on github with the rest of the project so that the devs can accept or reject your code.

    https://github.com/osTicket/osTicket-1.7
  • On it.

    I've added a column to a table.

    Can anyone tell me how I should cater for changes to the database schema in what I submit?
  • Could you please provide the details of the implementation? Or the link where you have posted this solution?
  • It's NOT finished yet, I need to sort out a security issue created by including all the CC'd folks on the emails.

    https://github.com/WalterEgo/osTicket-1.7-MultipleEmailRecipients/issues?state=open

    The demands of clients have kept me too busy with paid work, but it's still on my radar to complete this.

    Will
  • Just wondering if there has been a working implementation of this. Customers sometimes e-mail our private mailboxes instead of our support ticket system and we'd like to just reply to them and CC OSTicket so it generates a ticket number and a reply to the customer as well.
  • Same reply as above I'm afraid, I simply haven't had time to make it secure yet.

    Sorry :-(
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